Soldiers of the Wasteland » Downtime

Apologies for downtime

Mcrat — Tue, 29 Jun 2010 10:36:59 +0000

Technical Difficulties

We’re finally back up!

Apologies to all for the extended downtime these past couple of days. We (as you probably know) exceeded our monthly bandwidth quota and it ended up taking quite a while for our hosting providers to respond to my support request and top it back up. This event has highlighted two problems in my mind.

One, is that it has taken far too long for our current host to get this sorted out. I guess that perhaps they may have been extra busy these past few days, but even so, a simple email explaining that situation would have been helpful.

Two, and probably more importantly, it looks like we need more bandwidth to prevent this from happening again.

So I think the time has come for us to move on and upgrade to a bigger and better host. That will then allow us the freedom to use more bandwidth intensive features (such as a hosted gallery or a wiki if needs be) if we ever have the desire to do so. I’m still looking through options, but overall I think it is going to be a good move for the site.

Thanks again for persevering, and I’ll let you all know when it’s time to move!

Website back up

Mcrat — Tue, 03 Nov 2009 10:17:42 +0000

Technical Difficulties

Apologies for today’s downtime. It appears our server and cPanel (the software the runs the back end of the website) had a misunderstanding and decided to cause an Internal Server Error which effectively stopped everyone from being able to access the site.

My hosting providers were unable to fix the problem directly so had to contact cPanel support to get the problem fixed, hence the delay in getting the site back up.

Apologies again for the downtime, however I will take this opportunity to remind everyone that in the event of our site being inaccessible, to keep an eye on our twitter account as it is used to post updates as they come to hand.

Forums back up!

Mcrat — Tue, 05 May 2009 09:41:22 +0000

Technical Difficulties

Sorry for the delay in noticing that the forums were down. A table in the database had crashed, but it has been repaired now so all is well again. Apologies again for the inconvenience, you may now resume normal service.

And we’re back…

Mcrat — Fri, 06 Mar 2009 15:29:09 +0000

Technical Difficulties

Well after a full day of downtime the home page is back in action. Apologies to all of those who did not see my Xfire or Twitter messages, and were wondering what was going on.

At 4:30am yesterday I received an email from my hosting provider informing me that one of their servers had suffered serious damage. This was unfortunately the server that hosted our humble website, and consequently our site was unavailable for the majority of the day.

Thankfully though the server has now been replaced and they are in the process of populating it with the data from their nightly backups. I just had a quick look at the forums, and thankfully it all looks up to date.

I just wanted to apologise for the inconvenience, and to say that if something like this happens again (hopefully it won’t!) that I will be posting server status updates on the SotW Twitter account. That way you can all follow the status of the server and get an idea of the ETA of it’s fix.